Privacy Policy

At Golden Era Migration Group, we value the privacy of our customers. This Privacy Policy outlines how we collect, use, and protect your personal information in compliance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. Collection of Personal Information

   We may collect personal information from you when you interact with our services, including but not limited to:

   • Contact information (such as name, address, email address, and phone number)
   • Identification documents (such as passport or driver’s license)
   • Financial information (such as payment details)
   • Employment and educational history
   • Immigration and visa-related information

2. Use of Personal Information
   We use the personal information we collect for the following purposes:
   • Providing migration agent services and assisting with immigration matters
   • Communicating with you regarding your immigration process, updates, and changes in immigration policies
   • Facilitating payment transactions
   • Complying with legal obligations, including reporting requirements
   • Improving our services and website functionality
   • Responding to your inquiries and providing customer support

3. Disclosure of Personal Information
   We may disclose your personal information in the following circumstances:
   • To government authorities and immigration bodies as required by law or to facilitate visa applications and immigration processes
   • To trusted third-party service providers who assist us in delivering our services (e.g., IT support, payment processors)
   • When necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
   • With your consent or as otherwise permitted or required by law

4. Data Security
   We take reasonable steps to protect the personal information we collect from misuse, loss, unauthorized access, modification, or disclosure. This includes implementing security measures such as encryption, firewalls, access controls, and regular system monitoring.

5. Access and Correction
   You have the right to access the personal information we hold about you and request corrections if necessary. If you would like to access or update your personal information, please contact us using the contact details provided below.

6. Cookies and Tracking Technologies
   We may use cookies and similar technologies on our website to enhance your browsing experience and collect non-personal information. You can manage your cookie preferences through your browser settings.

7. Third-Party Websites
   Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites, and we encourage you to review the privacy policies of any linked sites you visit.

8. Changes to the Privacy Policy
   We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and the revised policy will be effective immediately upon posting.

9. Contact Us
   If you have any questions, concerns, or requests regarding your privacy or this Privacy Policy, please contact us at 03 96714725. We will respond to your inquiries in a timely manner.

Last updated:  15-Jun-2022

Note: This Privacy Policy is intended for Australian users and complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).